#Google authenticator lost backup code verification#

#Google authenticator lost backup code verification#

You’ll most likely need to prove you are the real owner of the account. Should you lose access to your codes or verification method, we recommend temporarily disabling the feature. You can’t back up the Google Authenticator app itself, but you can create backups of your individual Google Authenticator accounts by requesting their respective 2FA backup codes through security settings, or generating a QR code of your account keys through the Authenticator app. If the loss of the authenticator blocks your account access, for example with a corporate or small public service that lacks an automatic procedure for restoring access, contact a local administrator or support service and explain what happened. Im not receiving a text or phone call My authenticator app isnt working My backup code doesnt work My security key or phone was lost or stolen My PIV/CAC. It shouldn’t take long, and soon you’ll be able to sign in to your account. When asked about the login code, enter the backup code instead. To use a backup code, fill in your login details like you normally would. Select the most convenient option - most services can deliver the code by text, voice call, or e-mail -and wait for it to arrive. If you lose your device or security key, accidentally remove the authenticator app, or are otherwise locked out of your account, the only way to get back into your account is by using a backup code. To do this, start the account login process by entering your username and password, and when you need to enter a one-time code from the authenticator app, look for a “Try another way” (or similar) link. If it’s an account with a major public service (e.g., Google, Facebook, Instagram) and your account is linked to your e-mail or phone number, you can easily restore access using an alternative authentication method. What you can do now is restore access to your account. If the QR code fails, copy and paste the alphanumeric code. Open the authenticator app and scan the QR code. If you’re not logged in elsewhere and you’ve lost the smartphone with the authenticator, done a factory reset, or had it stolen (basically, if you no longer have access to it), or if the above method didn’t work, you won’t be able to recover the authenticator. Make sure you have an authenticator app (such as Authy, Google Authenticator, or Microsoft Authenticator) downloaded and set up on your mobile device. You could try redownloading the original authenticator app and request your backup codes through your google account Recovering the authenticator without access to your account